If you have chosen to collect your order from our Carrow Road store or our Fan Hub, please allow 3 full working days from the time of purchase for this to be available to collect. After receiving your initial confirmation email, you will receive a further email from us once your order has arrived in your selected store and is therefore able to be collected.
To avoid disappointment, please therefore do not attempt to collect your order until you have received this follow up email.
Please also ensure that when visiting the store to collect your order, you have both confirmation of the order number, as well as the name of the person the order was placed by.
All click and collect orders will be held in your chosen store for 1 month after the date of purchase. If you have not collected your order within this time, the order will be returned to our warehouse and the items refunded in line with our returns policy. Items that have been personalised will not be eligible for a refund in line with our personalisation policy.
Please note, as standard all orders will be in Norwich City Football Club branded packaging, however larger items/orders may not.